Refund Policy

Last updated: September 19, 2024

1. Refund Eligibility

At Betteroff Med Spa, we strive to provide high-quality services and products. However, we understand that there may be instances where a refund is necessary. Our refund policy is as follows:

• Refund requests must be made within 10 days of the original purchase or service date.
• All refunds are subject to a 20% restocking fee.
• Refunds will be processed using the original method of payment.

2. Non-Refundable Items and Services

The following items and services are non-refundable:

• Opened or used products
• Gift cards
• Services that have already been performed
• Special order items

3. Refund Process

To request a refund, please contact our customer service team at [Your Contact Information]. Please provide your order number, the reason for the refund request, and any relevant details.

Once your refund request is approved, we will process the refund within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges

We offer exchanges for unopened and unused products within 10 days of purchase. The 20% restocking fee will be waived for exchanges.

5. Cancellations

If you need to cancel a scheduled service, please provide at least 24 hours' notice to avoid any cancellation fees. Cancellations made with less than 24 hours' notice may be subject to a fee.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the item or provide a full refund, including any shipping costs, at our discretion.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Betteroff Med Spa
191 N. El Camino Real, Unit 206
Encinitas, CA 92024
Phone: 760-452-2722
Email: info@betteroff.com